Beware of Northwest Airline - flight 1200 - May 21, 2005

Our trip back from Las Vegas (business...no gambling) was a nightmare. Our midnight flight was delayed almost 18 hours after we had already checked in and sat on the plane for an hour and a half. We were kept in the dark regarding the status of the flight and not even offered a drink of water. It was almost 110 degrees that day. We were then told the plane had a mechanical problem and they were sending us back to the ticket counter for hotels assignments. After waiting at the ticket counter for a long time...it was now 3:30am...the lady in charge started insulting the crowd and then told us they called all the hotels and there were no rooms. This was a lie. The first hotel we called had rooms and the couple beside us called a hotel and they had rooms also. As it turned out we got back to the hotel at 4:30am and checked in and back to the airport at the following afternoon. The airline (this was Northwest Airline - flight 1200 - May 21, 2005) did not refund all of the hotel charge, would not refund all the taxi charge, and did not inform us we could have gotten refunded (something) for our extra food cost. In all they were dishonest and uninformitive. I will not fly with them again. If you decide to use them, good luck if you run into problems.
Scrooge.